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The INNkeepers Letter
by Janet Rogers
 
The INNkeeper
 
The INNkeeper plays a major role in the success of your Bed & Breakfast. This could be somebody you hire as an
INNkeeper, or this could very well be YOU! You can have the biggest, the best, the cleanest, and the most convenient
Bed and Breakfast around, but the bottom line is, if you are not a people person, forget it! And what I mean by people
person is friendly.You may get them to your B&B once. But my guess is they won't fall for it the second time.
 
Believe it or not I was surprised to find out, that there were some unfriendly INNkeepers out there. I don't know why I
was so surprised, I guess it's like any business right? We come across unfriendly salesclerks, doctors, etc. We even come
across not so good salesclerks, doctors, etc. right? Why would INNkeeping be an exception. But I thought it was. Very
seldom do you read about this, but it does exist. Guests have told me, and unfortunately I have experienced it first hand.
 
So if you are thinking of becoming an INNkeeper take a good hard look at yourself, and be honest.
 
 
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Guest Pet Peeves
 

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